Terms of use for this website

What this site is

This is an informational website about diagnosing and repairing water supply, drain and sewer problems in residential property, and a way to describe your situation and ask for service.

By using it, you agree to these terms of use. If you do not, please do not use the site.

The guidance here is general, not a diagnosis

Everything written on this site describes how these problems generally behave and how they are generally investigated. It is not an assessment of your property, and it cannot be — no one has looked at it.

Plumbing systems differ by age, material, construction, and history of previous work, and the same symptom routinely has several possible causes with materially different answers. Do not treat anything here as a substitute for someone qualified inspecting the actual system.

Where we describe something you can check yourself, we mean exactly that check and no further. Do not attempt work you are not competent and equipped to do safely. Take particular care around gas appliances, scalding water, standing water near electrical circuits, confined spaces, and anywhere sewer gas may be present.

Sending us an enquiry

Submitting the form starts a conversation. It does not create a service agreement, book a visit, or commit either of us to anything.

Any actual work is agreed separately, in a written scope for a specific property, before it begins.

Please give accurate information in the form. A description that does not match the property wastes your time first.

Content on this site

The text, illustrations, diagrams and layout here are ours. You are welcome to read them, print them, and link to them. Republishing them as your own is not permitted.

We try to keep everything accurate and current, and we will correct what we find to be wrong. We do not promise the site is free of error or always available.

Liability

To the extent the law allows, we are not liable for loss arising from acting on the general information on this site rather than on advice specific to your property.

Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the State of California.

Changes

We may update these terms. The current version is always the one on this page, with its date at the top.